And there’s nothing worse than having to tell that client to holster it back up because they aren’t ready to pull the trigger.

That is sometimes the situation we find ourselves in when our small business clients are interested in implementing social media strategies before they have made sure that the location they are driving traffic to – usually their Web site – is prepared to handle the traffic.

When it comes to marketing their own brand, many small- and mid-sized businesses are working with limited resources.  So a decision to increase focus in one area often inadvertently becomes a decision to decrease attention in another.

Embarking on a social media strategy is a major undertaking for any company, an effort that often manages to soak up a lot of internal resources.  This can mean that the more mundane efforts it takes to update the company Web site can often go ignored, leaving the place you are trying to drive more traffic to looking something less than its best. Why is this a problem?  Because social media efforts are just a means to an end, with your final goal being to convert traffic into sales.

It’s important that the first step of your social media strategy be taking a look at your Web site and making sure it is an effective end-destination for every tweet, blog post and shared video.

• Are there clear “calls to action” throughout your Web site?
• Are your products and service pages current, accurate and complete?
• If you are targeting a specific audience with specific services/products needs in your social media efforts, are those services/products easily found?
• Are your contact pages updated and complete?  Is it easy for customers to continue the dialog that you started with a social media vehicle?
• Is your Web site content of interest to your social media audiences?

Pages that need simple corrections should be taken care of right away.  Any section that needs more extensive effort should be avoided as landing pages for social media traffic.  Once you are comfortable that your Web site is ready and able to do handle the new traffic, your company can feel comfortable in taking its first shot at social media success.

An easy way to tackle this problem is through the development of a Customer Composite Index (CCI). Your CCI is a detailed list of characteristics that very specifically and succinctly defines your customers. Ask yourself the following questions: who, what, where, when, how and why.

An example of some of these types of questions are; who are our customers, what do they do, where do they live, (in the case of consumer products)? Or, where are they located (in the case of businesses)? Does their location have any significance to the product or service I’m offering? Does how they live have any bearing? What business are they in – product, service, specialty, commodity? What’s their annual income or revenue? How many employees do they have?

Additionally, are there customer personality or lifestyle traits that are important to your business? And, who are their customers? This is especially important, because if you understand their customer’s needs, you truly know what makes them tick! What are their interests and hobbies? I am sure you can come up with many more relevant questions that will help you to define your CCI. The point is, if you know who your customers are, by virtue of your CCI, then you know what you are looking for in a new customer.

If you have trouble with this exercise, visit an existing customer (or five) and ask them these questions. This gives you the opportunity to kill two birds with one stone. 1) You will meet with them and get some face time, for a very legitimate reason. Which means you can continue to build your relationship. 2) In your questioning, you will inevitably communicate your concern through your interest in understanding your customer better. You never know, you may just uncover an unmet need or two that you can convert into a sale!

This content continues to get a ton of traffic elsewhere on the web so, I figured I would include it here for your viewing pleasure. This is extremely relevant information related to the development of effective communications with your potential customers.

Everything in this post is as relevant today in the Social Marketing space as it is in the dirt-world. As you will see, it’s all about communication…

Unlike the Broadway musical of the same name, the AIDA that I am referring to is not the story of timeless love between a Nubian princess and an Egyptian prince, but rather the 4 “timeless” fundamental elements of effective marketing communications.

Attention
Your audience is barraged by thousands of different marketing messages and communication inputs every day of their lives. This is only going to get worse now that we have embarked on yet another communications revolution on the web (Social Media). Ensuring that your message is seen and read will mean the difference between success and failure.

Keep in mind that “It’s Not About You!” Get your ego out of it. Your headline, in the case of an ad, or subject line, in the case of an email communication, or blog post, should be a bold and compelling benefit statement that “hits the reader where they live.” It should address some aspect of their need, that you are responding to, or the problem that you are solving. Make it as personal as you possibly can!

A good starting point is to make sure you know who you are communicating with or who you would like to communicate your message to. Remember that Search engines feed on blog posts and all other forms of online communications (web pages, twitter feeds, etc). Make sure that your content will draw the right crowd.

Most email management programs on the market today will allow you to personalize your message with the recipient’s name in the subject line, which has been shown to be highly effective in getting email messages noticed and read. By the way, non-spam email is still the highest rate of conversion on the web today.

Interest
Ask yourself, “what can I say (truthfully) that will grab my audience’s attention, and get them to read my entire communication?” Look around in your own world. What is it about the messages that you look at or read that gets your attention? Follow suite with your communications. An effective way of establishing interest is to ask a question, or several questions, that give your audience a reason to continue reading.

Capturing interest always has to do with the establishment of value in your readers mind. Don’t forget that. Don’t be overly concerned with the length of your content. It’s a known fact that long copy sells. This assumes that the copy is good, of course, and that you continue to focus and to build on the unique value that you are offering to your audience.

Desire
This is the set up for the grand finale… It’s very important that you get this part right. If you don’t, all your efforts up to this point will be for naught. Don’t underestimate the power of this element. It has been said that the purpose of advertising is to evoke an emotional response. Similarly, your task is to reach out and generate DESIRE (an emotion) with your audience. Getting a bit more technical, you want to stimulate the amygdalae (brain tonsils), which have been shown in research to perform a primary role in the processing of memory and emotional reactions.

Sound challenging, like brain surgery? It’s not. There are a couple techniques that are surefire ways of establishing desire. The first involves telling your readership, in bold and vivid detail, what they will get when they purchase your product or service, in the case of an advertisement. I.e., what’s in it for them. As I said earlier, don’t be overly concerned about the length of your copy.

The second technique involves the use of a customer testimonial, which is a statement of praise and testimony from an existing customer. This alleviates the “Guinea Pig” factor — the concern that they are the first to buy or use your product or service. Additionally, your future customers would like to know that they are in good company with other folk within their peer group. Testimonials are a great way to achieve this.

Action
In a word, this is where you CLOSE the deal. Be specific and keep it simple. Tell your reader exactly what to do and then make it easy for them to follow your instructions. If you have done everything correctly up to this point, this should be very straightforward.

Something as simple as “Lean More,” “Free Trial Offer,” “Contact Us Now,” or “Order Now,” is generally all that’s required. Make sure that you have a simple to use form or template for your reader to fill out and submit, or the whole thing falls apart!

An easy way of demonstrating to your customers that you are indeed on top of your game is by updating your web content frequently. Having done so, you should send an e-message to your opt-in subscribers that “new” information is available on website. They will do the rest.

I can’t tell you how many times I’ve visited websites only to bailout immediately and go to the next one in line when I read this telltale sign at the bottom of the page: “Last Updated — October 2001.” See Ya! If it took me 8 seconds to get to this point, great, if not I go away with the feeling that I’ve wasted my time.

If you are using such an update notice on any one of the pages in your website, make sure that you keep it current. If you have no intention or plan to keep your web pages current and updated, remove the update notice immediately. This is essentially preventive maintenance, which is better than the damage control of trying to win back lost visitors to your web site.

Another dead give away is a web site visitor counter that hasn’t seen much action in a while! Counters do little to gain visitors confidence and trust-especially when they note that, “YOU are visitor # 246 since Oct 2002.”

Final Notes On Good Content
A couple final notes on good Content: First, it is important to strike a reasonable balance between your own company information, news and events and relevant industry related information. So many ezines and web sites on the Net today are nothing more than glorified sales literature. Don’t get caught in this trap. Give your prospects and customers excellent content, always. If you don’t, be assured that your competitors will.

Second, maintaining good content on your Internet Assets (website, blog, ezine, etc.) doesn’t happen by itself. It requires a concerted effort. As mentioned earlier, you get back what you put out. Fortunately there are numerous resources at your immediate disposal to assist you with this challenge. The rewards for developing and maintaining a good content plan are great and are waiting for you, just around the corner.

Understand this… There is a very basic law that governs information on the Internet. This law, as viewed from the recipient’s standpoint, is simply this: Information should be FREE! Break this law at your own risk.

Actually, there’s a bit more to it than that. You must first establish Trust with your audience before you can start asking them to pay for anything. Trust is a byproduct of Value and value is in the eye of the beholder.

If your audience gives your information a positive valuation, you are well on your way to establishing trust. The common currency used for this exchange on the Internet is obviously information. A key variable in this Value + Trust = Customer Loyalty equation is the significance of the information provided.

By significance I do not mean quantity. What I am talking about is the quality of your information. If you can communicate your special value to your audience in a single page, so much the better.

Perhaps you have a valuable piece of information (a whitepaper, a one-page matrix, a graph or spreadsheet, or perhaps informational tools) that would be useful to your audience. Great! Let them have it! Don’t be bashful about letting them know this information is theirs to use for FREE! There is a natural inclination (innate tendency) within all of us to return the favor. We’ve also heard this referred to as “pay it forward.”

 By giving away significant information (content) you are tapping into this most basic of all human instincts. Your audience will reciprocate!

This point speaks to a basic misconception that exists with many small business people about the Internet. The misconception is that somehow Internet Marketing requires less effort than traditional marketing. To this I respond with what I tell everyone who thinks there is some get-rich-quick formula that they haven’t yet discovered online: “You get back what you put out!” This is a simple truth that applies to everything in life including Internet Marketing. Another way to put this is “You get what you pay for.”

Fear not! Information is what the Internet is all about. There is literally an unlimited supply of information available online that you can provide to your interested eyeballs (prospects and customers). This will probably require you to change your view about using OPI — Other Peoples Information, and generally force you to take a less parochial view of the manner in which you service your customers’ need for information.

The upshot of this part of the discussion is that in gaining access to “good” content online, you will be presented with the opportunity to think more broadly about your business model. Actually, forced to think more broadly accurately describes the situation that you face. Again I say, fear not! This is opportunity knocking! Openly sharing information is one of the foundational principles that Social Media is based on.